Tag: #WednesdayRealTalk #LadyFlava #FlavaInHerTower #CustomerService #HumanConnection #PatientExperience #Compassion #Communication #PeopleMatter
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RealTalk|The Customer Service Experience Then and Now
More calls. More patients. Less time. And somehow, we’re still supposed to give everyone a great experience in five minutes or less. 👀 This morning, I found myself thinking about how customer service has changed—and what happens to the human connection when everybody is watching the clock. Sometimes, a few extra minutes are exactly what…
