🌻 When Compassion Collides with Policy

It’s hard enough for a patient to call a specialty clinic.

They sit on hold longer than they should.

When they finally reach a person, it’s often not the one who can help them.

And by the time they get to someone who can, they’re told:

“Your insurance no longer covers virtual appointments.”

I can hear the frustration, the disappointment — sometimes even fear.

They’re not angry at me. They’re angry at a system that keeps changing the rules.

And I understand, because I’m the one who has to deliver the message.

On top of that, many patients are already struggling just to get a procedure approved.

It’s forms, faxes, reviews, denials, resubmissions — and hours of waiting for an answer that often still comes back “no.”

They do everything right and still get told to start over.

It’s no wonder people are losing patience with the process.

Behind every phone call is someone who’s tired of fighting for care they deserve.

And on the other end of the line are people like me, trying to soften the blow — to bring a little compassion to a system that often forgets how human it all is.

Because sometimes, compassion is all we have to give while the rest catches up.

— Lady Flava 🌻

💛 Closer | Simply Flava

“Trust me… the staff always wants to help you in a timely manner.”

We feel the same frustration when systems slow things down. Behind every call, every reschedule, and every “please hold,” there’s a team that truly cares and is doing their best to make it right. 🌻