Friday A Sip of Flava

As this week comes to an end, I was reminded that even on hard days, I can still show up and give great patient care — even over the phone.

One of my more challenging calls took almost 25 minutes. Later, that same patient called back with additional information and shared with my coworker how kind I was. He said I allowed him to express his frustrations without rushing him, and that I gave him exactly what he needed in that moment.

That meant something to me.

Because many times, when we feel challenged, the people we interact with — especially over the phone — may never know what we’re carrying internally.

Some might call that masking.

I call it knowing how to turn on my business charm — and it’s not fake.

It’s instinct.

It’s experience.

It’s care.

So yes, I may feel challenged at times.

But I also know I can still show up appropriately, professionally, and with compassion when it matters.

And that… is something worth acknowledging at the end of the week.